How do I add files and Google Sheets for the AI assistant to answer from?
Updated October 13, 2026
Upload a knowledge file
- Open Automation → AI → AI files (
/panel/v2/ai/files). - Click Upload file and pick the file. Accepted: PDF, DOC, DOCX, TXT, CSV, JSON, XLS and XLSX, up to 50 MB.
- In Excel and CSV files, keep the column titles in the first row.
The file is attached to the assistant automatically. If it cannot be read, the upload is cancelled and a message tells you why.
Link a live spreadsheet (prices or stock that change)
- In Google Sheets click Share → General access → Anyone with the link → Viewer, and copy the link.
- Open the assistant page (Automation → AI → AI assistant) and scroll to the Live data for the assistant card.
- Click Add a data source, type the Name the assistant sees (for example: Price list), paste the link into File link and choose how often to check it (5, 15, 30 or 60 minutes).
- Click Add source, then in the column settings choose the search column and any columns the assistant must never mention.
A OneDrive or SharePoint link, a direct CSV or XLSX link, or an uploaded file also work. Limits: 5 sources, 20,000 rows per source, 10 MB per file.
What happens next?
The assistant reads the sheet whenever a question needs it and re-reads the link on the schedule you chose, so every edit in the sheet reaches its answers without uploading anything again.